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Mobile app

How to download and use the Klani worker app: notifications, incidents, and chat.

In this section

Downloading the app

The Klani app is the tool workers use to view their daily services, log their work, and communicate with the coordinator. It is available on Android (Google Play). The iOS version is in development and coming soon.

How to download

Search for Klani on Google Play, or scan the QR code included in the welcome email the worker receives when they are added to the company.

First login

When opening the app for the first time, the worker enters three pieces of information:

  • Company code — the 6-digit number that identifies your company in Klani. It is included in the email they received when created.
  • Email — the same address they were registered with.
  • Password — the temporary password included in that same email.
Temporary password: Workers should change it on their first login. They can do so from the profile menu inside the app. If a worker loses the email with their credentials, you can resend it from their profile in the admin panel.

Daily use

Once logged in, the worker sees their services organised by day. For each service they can:

  • Start the service — when they arrive at the property. The app records the GPS location and marks the service as in progress.
  • View the details — exact address, access instructions, type of work, and coordinator notes.
  • Complete the service — when finished, they mark it as completed or incomplete and can add completion notes.

The coordinator sees the status of each service in real time from the web panel.

Worker notifications

The app sends push notifications so workers stay informed of any changes without needing to open the app constantly.

Notification types

  • New service assigned — when the coordinator assigns a service. The notification includes the date, time, and property.
  • Incident resolved — when the coordinator marks as resolved an incident the worker had reported.
  • New message — when they receive a message from the coordinator in the chat.

Managing notifications

Notifications accumulate in the app's notification centre. Workers can mark them as read individually or all at once. If push notifications are not arriving, check that they are enabled in the phone's settings for the Klani app.

Reporting incidents

If during a service the worker finds a problem — damage, a broken item, access difficulties — they can report it directly from the app. The service does not need to be started to create an incident.

How to create an incident

1

From the service detail, tap Report incident.

2

Choose the incident type: damage, missing item, access issue, equipment failure, safety hazard, customer complaint, or other.

3

Write a description of the problem.

4

(Optional) Add photos to document the situation.

5

Tap Send. The coordinator receives an instant notification.

What happens next

The incident is logged in the coordinator's panel, where they can manage it and mark it as resolved. When the coordinator resolves it, the worker receives a notification.

Note: Incidents do not appear in the dashboard notification bell — they have their own dedicated section. This keeps them separate from other alerts so they can be managed independently.

Using the chat

Klani includes an internal messaging system between workers and coordinators. It is the official channel for communication within the platform, without needing to fall back on WhatsApp or other external apps.

How it works

Conversations are private between a worker and a coordinator. Workers can see their list of active conversations and read and send messages from there.

To start a new conversation, the worker selects the coordinator they want to talk to from the list of available contacts in the app.

From the web panel (coordinator)

The coordinator can access all conversations from the Messages section in the web panel. Conversations update automatically without needing to refresh the page. When a new message arrives, the coordinator sees the unread counter update.

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