Properties

Creating a property sheet

A property in Klani is the physical location where a service takes place: a flat, a house, an office, or a commercial premises. Every property belongs to a client and can have as many services associated with it as needed.

To create a property sheet, go to Clients, open the relevant client's profile, and click New property. You can also access it from the Properties → New property module and select the client there.

Basic information

• Name — an internal reference to identify the property (e.g. "City centre flat", "2nd floor office").
• Type — house, apartment, office, commercial premises, or industrial.
• Status — active, inactive, or under maintenance.

Address and geolocation

• Address, city, and postcode (required).
• GPS coordinates — you can fetch them automatically by clicking Get from address. Klani uses them to verify that the worker is on site when starting a service.

Property characteristics

Optional details that help with service planning:

• Floor area in square metres
• Number of bedrooms and bathrooms

On-site contact

If there is a contact person at the property (concierge, owner, manager), you can save their name and phone number so the worker has it available in the app.

Access instructions

The access section is the most important part of the property sheet for the worker. It is the first thing they check when arriving at a new property, and clear instructions prevent calls and delays.

Available fields

• Access instructions — a free-text field to describe how to get in: where the key is, how the intercom works, whether to call ahead, and so on. You can use multiple lines; the worker sees them exactly as you write them.
• Access code — for the intercom code, key safe combination, or entry keypad. Displayed prominently in the worker's app.
• Special notes — relevant information that doesn't fit elsewhere: "there is a dog inside", "do not move documents from the desk", "client works from home".

How the worker sees them

When a worker opens a service detail in the app, the access instructions, code, and special notes appear prominently before any other information. They don't need to search for them — they are visible from the moment the service is opened.

Service history

From each property sheet you can review a summary of its activity: how many services have been carried out, how many are scheduled, and how many have been completed.

What the sheet shows

In the property's statistics section you will see:

• Scheduled services — yet to be performed.
• Completed services — already finished.
• Total services — the full historical count for that property.

Viewing individual service details

To see the full list with filters by date, status, or worker, go to the Services module and filter by the property you want. From each service you can view the actual start and finish times, completion notes, any reported incidents, and the service rating if one has been entered.